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For any questions regarding our products or for assistance with your order, please email info@primeprometics.com and you should receive a response within one business day. If you are emailing about your order, please include the order number or the email/phone number used at checkout in your message.
We look forward to assisting you!
Q: How long will it take to receive my package?
A: It takes 1-2 business days for processing (unless stated otherwise), 3-6 business days to receive your product in US and 6-12 business days for other countries.
Q: Is shipping free?
A: If you pass the minimum order value ($60), you will receive Free Shipping.
Q: Do you ship internationally?
A: Yes, we do. Please note that International delivery is insured and safe and all orders will arrive at their destination.
Q: What is the company return policy?
A: We will replace all defective units with a new item upon 30 days of shipment arrival.
